Cancellation Policy

We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of 50% the price of your scheduled appointment. We require 24-hour notice for penalty free cancellation of appointments. Clients can cancel appointments by using their app, by calling the salon, speaking with front desk, texting the salon, or by leaving a voicemail if out of salon hours. To respect your time as well as our staff, we set aside time for your individual appointments. Because of this, we REQUIRE 24-hour notice for any service. Clients cancelling appointments with less than 24-hour notice will be charged a late cancellation fee, which is 50% of the appointments menu price. Any no-call or no show cancellations within 1 hour of the service time will be charged the full service amount. We understand and do not ever charge clients who are ill. We do ask that you call as soon as possible in order for us to fill that time in our busy schedules.

Refunds

Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied, we would gladly like to make a solution work for you if you are ever dissatisfied with your service. Studio B Salon proudly stands behind all of its products. Should you find dissatisfaction with any of these products purchased at Studio B, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.

All Sales of hair brushes, combs, hair accessories (clips, hair bands, etc.) and extensions/wigs are final. No returns and no exchanges.

Tools (blow dryers, flat irons, etc) may be returned if found defective within 30 days of purchase, providing they are in their original packaging, for exchange only.

Acceptance

Any entity accessing or using this site, represents and warrants that you accept the data practices and terms described in this Policy and as applicable, the Terms of Service. If you do not agree with this Policy, please discontinue your use of the Sites and Services immediately.

Terms + Conditions

PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS OF USE BEFORE MAKING AND/OR PAYING FOR AN APPOINTMENT, WHETHER ONLINE OR VIA ANOTHER ACCEPTED METHOD, PURCHASING ANY PRODUCT OR SERVICE, OR OTHERWISE USING OR RELYING ON THIS WEBSITE.

Studio B Salon website and its associated products and services (collectively, the “Website”) is owned and operated by Studio B Salon & Spa, LLC. (“Salon”). These Terms and Conditions of Use, including any additional disclaimers or policies, or amendments or supplements thereto, together with Salon’s Privacy Policy which is incorporated herein by this reference, shall collectively be referred to as the “Agreement,” and governs your access to and use of this Website; your use or attempted use of the products and/or services offered on or available through the Website; and any order you place through the Website, by telephone or other methods of purchase.

Your use of this Website shall be deemed to constitute your consent to be bound by this Agreement and shall be enforceable in the same way as if you had physically signed this Agreement. IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, DO NOT USE THIS WEBSITE AND DO NOT PLACE AN ORDER FOR A PRODUCT OR SERVICE AVAILABLE THROUGH THIS WEBSITE.

SMS Terms + COnditions (Last modified 3/16/2025)

By providing your mobile number, you agree that STUDIO B SALON AND SPA may send you periodic SMS or MMS messages containing but not limited to appointment reminders, important information, updates, deals, and specials. Carriers are not liable for delayed or undelivered messages

Message frequency may vary.
You may unsubscribe at any time by texting the word STOP. You may receive a subsequent message confirming your opt-out request.
For help, text the word HELP.
Message and data rates may apply.
You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
Data obtained from you in connection with this SMS service may include your cell phone number, your carrier’s name, and the date, time, and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.
We will not share your personal information with any third parties without your consent, except as required by law. You can access and manage your personal information by contacting us directly or logging in to your online account.

If you have any questions, please contact STUDIO B SALON AND SPA 262-224-5797

Will I be charged for the text messages I receive? Though Studio B Salon will never charge you for the text messages you receive, depending on your phone plan, you may see some charges from your mobile provider. Please reach out to your wireless provider if you have questions about your text or data plan.

Studio B uses texts to communicate with customers about upcoming appointments and promotions. Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. To opt in - text START to 262-224-5797. Thank you for opting into SMS messages from Studio B Salon + Spa. To opt out at any time reply STOP. Need assistance? Reply HELP. Message and data rates may apply. Messaging frequency may vary. For assistance, text HELP or visit our website at https://www.studiobsalonspa.com/. START to start messaging. After you send the SMS message STOP to us, Studio B will send you an SMS message to confirm that you have been unsubscribed and will no longer receive SMS messages from us. Message and data rates may apply. Messaging frequency may vary.

Opt-Out: You may opt-out of receiving marketing communications from us by following the opt-out instructions included in such communications. Any communications from us that are not service-related or transactional in nature will offer you an “unsubscribe” option. To the extent required by law, you may choose to opt-out of sharing Personal Data with third parties.

Privacy Policy (Last modified 1/9/2025)

At Studio B, we value your privacy and only collect personal information necessary to provide our services. This may include your name, phone number, email address, and contact details when you sign up or interact with our website, or when you book an appointment. We use this information to communicate with you about your account, via phone or SMS to provide our services, and improve your experience. We will not share your personal information with any third parties without your consent, except as required by law. You can access and manage your personal information by contacting us directly or logging in to your online account.

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.

Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will not share your personal information with any third parties without your consent, except as required by law.

Changes to this policy

We may revise this Policy from time to time and without prior notice to you. Except as otherwise noted in this Policy, such changes may apply to any personal information we already hold about you or personal information collected after the Policy is modified. Changes will be posted on this page and are effective as of the “Last Modified” date at the top of this Policy. Please visit this page regularly so that you are aware of our latest updates. Continuing to access or use the site after any changes become effective indicates your acceptance of the revised Policy.

In addition, we may provide you with “just-in-time” disclosures or additional information about the data processing practices of specific parts of our Sites, Services, or Patron Services. Such notices may supplement this Policy or provide you with additional choices about how we process your personal information

Third Party

This Policy does not apply to information processed by third parties, for example, when you visit a third party website or interact with third party services including those you may access by following a link from the Sites or those with whom we may share information as set forth in this Policy. You acknowledge that your use and access to any third-party services in conjunction with Studio B is solely at your own risk. Please review any third parties’ privacy policies before disclosing information to them. Opt-Out: You may opt-out of receiving marketing communications from us by following the opt-out instructions included in such communications. Any communications from us that are not service-related or transactional in nature will offer you an “unsubscribe” option. To the extent required by law, you may choose to opt-out of sharing Personal Data with third parties.

DATA

Providing the Services: We process your Personal Data when you sign up for and use our Services with a free account. For example, we use your Contact Data, Profile Data, and Paid Account Data to configure your account and your user credentials, and to communicate with you as it relates to your use of the Services. We use Patron Data, Appointment Data, Order & Invoice Data, and Transaction Data to enable Salons to utilize the Services and manage customer relationships and to enable Patrons to do business with Salons via the Services and Patron Services. We may share this Contact Data, Profile Data, Patron Data, Appointment Data, Order & Invoice Data, and Transaction Data with our service providers and partners to the extent necessary to provide you with the Services and Patron Services.

Appointment, Order, and Invoice Processing: We use Patron Data, Appointment Data, and Order & Invoice Data to schedule appointments, and process orders and invoices on behalf of Salons, including those placed through the Patron Services. Patron Data, Appointment Data, and Order & Invoice Data may be used to communicate with a Patron on behalf of a Salon regarding an appointment, order, or invoice.

Customer Service: When you contact us through the Sites or Services, including submitting a “contact us” or other online inquiry form, subscribing to the Services, submitting a review, contacting customer support team, utilizing the chat function on our Sites, submitting questions, answers, or comments on Facebook, subscribing to a newsletter or blog, entering a contest, registering for a demo or webinar, completing an online survey or any other means, we may record your Contact Data and your Support & Inquiry Data in our customer relationship management system and use your Personal Data to respond to you. If you provide a mobile phone number to us, you are explicitly granting us permission to send text messages to that number to respond to your request and to contact you at that number via an auto-dialer, which we may do at our discretion.

Consent: We will share your Personal Data in accordance with your consent for us to do so.

Consent: If you consent to processing you may withdraw your consent at any time to the extent required by law.

Limited Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL SALON, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, REPRESENTATIVES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE, THE WEBSITE; (2) THE USE OF, OR THE INABILITY TO USE, ITEMS OR SERVICES PURCHASED ON OR THROUGH THE WEBSITE; OR (3) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR ITEMS.